The European Commission has accepted new guidelines regarding the standardisation of SLAs, including the terminology and metrics surrounding the Service Level Agreements for cloud services.
The European Cloud Computing Strategy was established in 2012 to meet the EU’s strategy for “Unleashing the Potential of Cloud Computing in Europe.” A key aim was to create a ‘Safe and Fair Contract Terms and Conditions’ regulation that the EU wanted to be adopted by ALL European Members and passed by a majority vote. The working committee comprising hardware and software vendors, cloud providers and consulting firms, created a set of industry supported guidelines to develop a level playing field for all companies, no matter on their size or location within Europe.
The four key areas addressed are:
1. The availability of the cloud service.
2. The quality of support services received from the cloud provider.
3. Security levels.
4. Better management of data kept in the cloud.
Neelie Kroes, Vice President of the European Commission said: “This is the first time cloud suppliers have agreed on common guidelines for service level agreements. I think small businesses in particular will benefit from having these guidelines at hand when searching for cloud services.”
Vice President Viviane Reding added: “Today’s new guidelines will help generate trust in innovative computing solutions and help EU citizens save money. A competitive digital single market needs high standards of data protection. EU consumers and small firms want safe and fair contract terms. Today’s new guidelines are a step in the right direction.”
By Allie Philpin